Landlord Duties | 3 Sharp Strategies To Appease Tenant Requests
Whether you like it or not, some problems are bound to arise with your investment property, so you're going to have to deal with tenant requests. Managing tenant complaints properly will go a long way in helping you maintain a good tenant-landlord relationship. This guide arms you with sharp strategies to appease tenant requests. Of course, if you don't want the trouble of dealing with tenants, then hiring property managers will make your life significantly easier.
Your Tenant Complains Of Maintenance Problems
Maintenance is one of the most common issues afflicting tenants because repair work and appliance breakdowns can occur any time. Your first step is to set up a grievance resolution system. This should include response times to deal with different maintenance problems, especially when an emergency arises. Irrespective of the situation, you must respond to all maintenance requests by the agreed timeline. If the repair work is expected to take longer because of certain issues, keep your tenants informed. All maintenance requests and completed work should be specified in writing to prevent any miscommunication later. Professional property managers typically have procedures in place to manage maintenance issues raised by clients, so if you're the type of person who doesn't want the hassle of hands-on tenant management, then this may be the way to go.
Your Tenant Complains Of Noisy Neighbours
A tricky complaint from tenants is usually about noisy neighbours, whether it is barking pets, loud chatter or brash parties. This isn't easy for any landlord or property manager to handle. While there's probably nothing you can do if the neighbours aren't breaking the law, you could probably increase insulation and soundproofing elements around the home. You can even encourage the tenant to have a friendly chat with the neighbour. If this doesn't work, then you may need to take up the issue with the property owner of the noisy neighbour. Find out whether other tenants in the building are also disturbed by the noise. If the problem is genuine, you can raise the issue with the neighbour from different sources. Your tenants should feel assured that you are taking active steps to address their issues.
Your Tenant Complains Of A Pest Infestation
Nobody wants their home infested with vile bugs, rodents and cockroaches, but the reality is that it may occur at some point, especially if this is a larger problem in the building. If your tenant complains of a pest infestation, you must take immediate action to call a pest control service. You may also need to plan follow-up appointments to ensure that the problem is eliminated. Keep in mind that this is still your house, so you will want to do everything in your power to keep it pest-free. A good idea to prevent infestations is to undertake periodic pest control for the benefit of your tenants.
While some landlords like the hands-on approach, others prefer to take a backseat when it comes to dealing with tenants. If you fall in the latter category, let professional property managers take care of the problem for you.